Retail Facilities, Associate Manager

  • Warby Parker
  • New York, NY
  • Nov 24, 2022

Job Description

Retail Facilities Associate Manager

Warby Parker is searching for an organized, hardworking Associate Manager of Retail Facilities who’s experienced in managing multi-unit retail locations. On an average day, this individual will respond to facility requests, track budgets, inspect the quality of work by third-party vendors, and maintain regular communication with stores and Retail field leadership. This is a job for someone who has a genuine passion for people, systems, and problem solving. Sound right up your alley? Keep reading! 

What you’ll do:

  • Respond to all of the Retail team’s requests and ensure smooth, safe store operations across all locations 
  • Manage the CMMS (Computerized Maintenance Management Software) ServiceChannel, including receiving work requests, assigning work orders, entering system data, providing the overall system administration, and staying up-to-date with new functionalities and system enhancements
  • Communicate and coordinate schedules for store operations and vendors
  • Identify root causes for ongoing issues to prevent reoccurrence
  • Lead all aspects of project implementation, as well as communication with external contacts
  • Represent the Retail Facilities in interdepartmental meetings to help streamline communication and action between departments
  • Coordinate all Facilities activities, work direction, and support systems
  • Prepare and maintain RFPs, bid information, and other contract documents—plus internal bill backs and documents for Facilities-supported events
  • Provide administrative support by maintaining and organizing the department's central files and information as well as locating parts, supplies, and materials for team members

Who you are:

  • Backed by at least fours year of relevant work experience
  • Experienced in operating ServiceChannel
  • A self-starter who is detail-oriented and metrics-driven
  • Comfortable working in a fast-paced environment
  • A proactive worker with strong organizational, follow-up, and time management skills
  • Able to predict trends and react (with lightning speed!)
  • Someone who embraces and enjoys change
  • An overall energetic individual who loves interacting with people

Some benefits of working at Warby Parker for full-time employees:

  • Health, vision, and dental insurance
  • Life and AD&D Insurance
  • Flexible vacation policy
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Support
  • Optical Education Reimbursement
  • Free eyewear
  • And more (just ask!)

The salary range for the Associate Manager, Retail Facilities role in New York City is $74,375–$85,000. Warby Parker, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. In addition to base salary, this role is also eligible to receive a cash bonus and an equity bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Warby Parker requires all newly hired in-person or hybrid employees to be fully vaccinated against COVID-19 by their start date. Warby Parker is an equal opportunity employer and will provide reasonable accommodation, as necessary with federal, state, or local law, to those individuals who are unable to be vaccinated.

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests. 

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes. 

At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be. 

We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we’re all about, and our annual Impact Report and Racial Equity Strategy lay out how we’re sticking to these values.