Billing Associate

  • Chief
  • New York, NY | Miami, FL | San Francisco, CA | Boston, MA | Washington DC | Los Angeles, CA | Remote Eligible (US based)
  • Sep 19, 2022

Job Description

About Chief:

Chief is on a mission to change the face of leadership. Launched in 2019, Chief provides senior executive women with a vetted community of peers, a trusted support system, and business critical insights to strengthen their leadership and magnify their influence. We have been named one of Fast Company's “Most Innovative Companies” — and you can read more about us in Inc. and Forbes.

Chief is a fast-growing, Series B stage start-up backed by CapitalG, General Catalyst, Inspired Capital, Primary Ventures and other top-tier investors who believe in our vision to drive more women to the top and keep them there. We have members across the United States with flagship locations in NYC, LA, Chicago and SF. 

Diversity, equity, inclusion, and belonging are in our DNA, guiding everything we do and how we work. Knowing that our people are the most important driver of our success, we focus on building teams where the power of diverse voices, identities, perspectives, and experiences is celebrated.

We are tech-powered. Our members make meaningful connections, engage in compelling discussions, and view our unique content through our digital platform. Our Product and Technology teams are building the future of that platform, with data and insights at its heart.

About the Role:  

We are seeking a Billing Associate to join the Finance team under the Controllership organization. You will be the first line of communication with our Members on all billing-related questions, support our internal teams with billing requests, and work to ensure timely and accurate invoicing & collections. Reporting to the Billing Manager, you will have an exciting opportunity to refine processes and make an impact for a high-growth and mission-driven company.

The ideal candidate will have previous high volume billing experience in a cloud-based billing system and be able to operate in a fast growth environment. This person is a self-starter who is organized, detail-oriented, collaborative and a problem solver. 

What you’ll do: 

  • Manage and resolve member billing inquiries via Service Cloud and answer any incoming calls 
  • Respond timely to internal billing requests from our Sales, Member Experience & Retention teams
  • Review and update account and invoicing data in our billing system 
  • Investigate invoicing and payment discrepancies 
  • Record payments to member accounts and lead outstanding payment collection efforts
  • Coordinate and prepare documents in conjunction with our vendor registration process 
  • Challenge the “status quo” by proposing process improvements to streamline billing operations

What you’ve done and enjoy doing:

  • Experience with high-volume billing operations with preferred experience in the technology / SaaS / membership space
  • Strong interpersonal and communication skills (both written and verbal) with experience in customer service
  • Enjoys learning and embracing new technology and systems
  • An ability to work cross-functionally and collaborate with various teams in the organization
  • Proven organizational skills, with a high attention to detail, critical thinking skills, and a strong personal commitment to meeting deadlines
  • Experience with Salesforce and Chargebee is a plus 
  • Passion for the Company’s mission, positioning and brand -- to empower women in business and spark change from the top

Why You'll Want to Work Here:

  • Competitive salary and equity
  • Flexible vacation policy and 4.5 day work weeks
  • 20 weeks of paid gender neutral parental leave
  • Full medical, dental, and vision packages, 401(k)
  • Opportunity to work for a startup focused on driving real change for women in business
  • Opportunity to create and attend inspiring experiences and events with leaders of the industry
  • Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
  • Wellness Stipend, Work From Home Stipend (if eligible) and Learning Stipends