Advanced Service Activation Technician

  • Lightpath Fiber
  • Bethpage, NY, United States
  • Jul 30, 2022

Job Description

Overview

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying 7,100 route miles connecting 15,000 on-net/LIT buildings, With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Responsibilities

Under the direction of the business unit manager the candidate will be responsible for service activation and support of provisioning new services within the Lightpath Network. The Service Activation Technician will assist in providing support to the Field Operations team in such matters as node insertions, equipment configurations, circuit builds, troubleshooting, etc. The Service Activation team directs and actively coordinates all testing, provisioning of new Lightpath Services.

Job Duties

  • Detailed understanding of reading and interpreting NetCracker orders, engineering designs, technical schematics and the provisioning test turn-up procedures, building circuits via Lightpath Provisioning Systems
  • Responsible for interfacing with ILEC & CLEC to coordinate testing on type II's.
  • Assign and change physical ports and port speeds between Lightpath and end users.
  • Test with installation field technicians to verify continuity of new orders prior to completion.
  • Strong understanding of OSI model (specifically layers 1, 2 & 3) to help configure routers, IAD devices, IP Muxes, NID's, SIP services
  • Maintain IP records and correspondence with IP planner/ARIN to track and support IP address usage.
  • Responsible for provisioning, formatting and coding functionality of Lucent DACS IV & DACS II, Tellabs/Coriant, Cisco Core Devices, Atrica 2140, Ciena.
  • Responsible for working all tasks that are ready or past due in the service activation queue
  • Strong understanding of test equipment to test DS0, T-1, T-3's, Sonet , MPLS, Ethernet .
  • Responsible for answering incoming calls from field technicians as well as internal/external customers such as engineering and circuit design.
  • General understanding of Remedy Ticketing Systems as well as being responsible for answering tickets assigned to the queue.

Qualifications

  • Bachelor's degree or comparable field experience.
  • Minimum 5 years voice and or data networking experience.
  • CCIP, CCNP, certifications preferred.
  • Experience with DWDM, Sonet, Ethernet, Cisco routing, and switching including platform support for GSR, and ESR components.
  • Core Layer I through seven network competencies in IP, OSPF, BGP, MPLS, Uni, and Multicast.
  • Strong knowledge to support intelligent transport and managed service solutions for E-line V-Line, E-Lan, VOIP, VPN, internet access, bundled services, and managed routers.
  • Thorough understanding and experience in using varied Graphical and Command line Interface Systems, technical schematics, equipment configurations, trouble isolation, etc.
  • Proven ability to multitask, strong verbal, and written skills required.
  • Ability to persuade and use problem solving conflict resolution skills.

Training

  • Training on specific network elements will be provided to the successful candidate, i.e.
  • Atrica Network
  • Cisco's Optical Multiplexers
  • Lucent Sonet Equipment
  • Marconi Multiplexers
  • Network Analyst
  • Remedy
  • NextLevel
  • Nortel DWDM
  • Voice and Data technologies
  • TBS
  • OSI
  • Ucommand
  • OTM 100
  • E-line V-Line, E-Lan, VOIP, VPN, internet access, bundled services, and managed routers
  • ATM/Frame Relay
  • MPLS (VLan, VLan tagging etc)
  • VPN's
  • VOIP
  • FireWalls

Vendor Training

  • Lucent OC3
  • Cisco ONS 15454/15327
  • TCPIP Certificate
  • Cisco InterNetwork troubleshooting Certificate
  • Minimum of four courses towards CCNA Certificate
  • TellLabs DWDM
  • TellLabs 6400
  • Nortel DWDM
  • Lucent Sonet Equipment

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.  This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.