Operations Site Lead Rooftop

  • American Tower Corporation
  • New York, NY, United States
  • Jun 20, 2022
Full time

Job Description

The Team

We are seeking an Operations Site Lead – Rooftop to join American Tower’s U.S. Tower division’s Network Operations department.  Operations Site Leads are American Tower’s frontline representation, working in the field with customers, vendors, and property owners and supporting the department as well as various interdepartmental objectives.  Day to day, you will collect data from assigned rooftop assets while maintaining high data quality standards. As an Operations Site Lead – Rooftop, you will partner cross-functionally to manage maintenance and repairs within an assigned geographic area for rooftop assets, oversee real estate activities, and cultivate strong relationships with customers and property owners.

Job Requirements:

What You Can Offer Us

  • Proactively build and maintain strong relationships with customers, vendors, and property owners; maintain consistent communication; and manage customers’ needs and expectations.
  • Understand and ensure compliance with recurring operational obligations, safety, and regulatory requirements. Identify risks and support maintenance and remediation efforts cross-functionally with business and legal partners.
  • Perform routine site visits to and audits of assets in an assigned area/zone and in an efficient and cost-effective manner, utilizing data collection tools.
  • Ensure timelines and safety standards are met during pre-construction meetings and post-construction site walks.
  • Gather and process closeout data following customer construction and for internally generated projects.
  • Meet customer service level agreements by responding quickly to issues and providing emergency responses to critical events.
  • Approximately 80% of the time the role will be performed outside of a conventional office environment traveling to assets in a Company vehicle.
  • Other duties as assigned.

What You Need to Succeed

  • High school diploma or equivalent required; Bachelor’s degree preferred.
  • Minimum 2 years of experience in telecommunications or a related field required.
  • Must be at least 21 years old, have a valid driver’s license and a demonstrated safe driving record, and be able to travel extensively by car or truck.
  • Vendor management, real-estate management, and/or civil construction experience preferred.
  • Knowledge of radio transmitters, receivers, antennas, radio frequency, or wireless, or ethernet backhaul experience, preferred.
  • Ability to use discretion when setting priorities and resolving issues in accordance with Company best practices and standards.
  • Strong computer skills, including Microsoft Word and Excel; ability to use additional Company software applications.
  • While performing the role, you will need to lift to as much as 50 pounds and be able to traverse developed and undeveloped construction sites.
  • Approximately 50% overnight travel may be required to support the position’s responsibilities.
  • Strong relationship-development skills resulting in long-term, mutually beneficial client relationships.
  • Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
  • Ability to work with different functional groups and levels of employees to achieve results effectively and professionally.
  • Strong organizational skills; ability to accomplish multiple tasks within agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, or any other characteristic protected under applicable law.