Manager, Creative Operations

  • Warby Parker
  • New York, NY
  • May 14, 2022

Job Description

Warby Parker is on the lookout for a collaborative, highly motivated, and resourceful Manager to join the Creative Operations team. In this role, you will be responsible for the coordination and scheduling of work that flows through the Brand Design department, keeping the team on task and on time. Reporting to the Creative Operations Senior Manager you will work closely with the Brand Design team as well as with key cross-functional partners; shaping the creative process for efficiency and scalability. Strong communication, creative problem-solving skills, and the ability to develop cross-functional relationships are essential. Sound like your cup of tea (or coffee, or yerba mate)? Keep reading! 

What you’ll do: 

  • Oversee and facilitate project and budget management and production and escalate critical issues that affect project deadlines or deliverables in a timely manner
  • Collaborate with the integrated Brand Management team (and other cross-functional partners) to identify the scope, timelines, activities, and resources needed to successfully complete all assigned projects
  • Synthesize project plans into actionable tasks, creating project teams and driving process methods
  • Communicate clear and actionable creative feedback to the team, distill information from cross functional partners and stakeholders, evaluate scope and arrange for revision timing accordingly 
  • Partner with the brand managers and Creative Operations Senior Manager to manage creative workflow, resource allocation, scheduling and workload, and other team logistics—balancing business-as-usual work with new strategic initiatives 
  • Contribute to Creative Operations process, maintenance, and improvement to develop and scale Brand Design framework systems and processes encompassing the key project areas: copy, graphic design, photo and video production, photo studio, print production, and visuals
  • Ensure seamless integration and improvement of systems and software for maximum efficiency, providing  organizational, technical, and logistical support whenever needed 
  • Develop statistical reports and leverage data to identify trends and provide detailed recommendations using Jira, our project management software

Who you are: 

  • Backed by 5+ years of project management and/or creative operations experience
  • Proficient with project management software; prior experience with Jira is preferred Knowledgeable about project management methodologies and understanding of creative projects and workflows
  • A master time manager who’s extremely organized, detail-oriented, and skilled at multitasking (spreadsheets make your heart beat)
  • A respectful, collaborative team player who thrives in a fast-moving environment 
  • Ready to become a proud Warby Parker ambassador and gatekeeper of the brand’s personality and vision
  • Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra Credit: 

  • Integrated brand marketing experience in an e-commerce startup


About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests. 

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes. 

At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be. 

We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we’re all about, and our annual Impact Report and Racial Equity Strategy lay out how we’re sticking to these values.