ERMC Aviation LLC

  • Jamaica, NY, United States, 11430
Jun 22, 2022
Part time
ERMC Aviation LLC Newburgh, NY, United States, 12553
Job Description All candidates must possess a real desire to lead an elite team of customer care professionals within our diverse airport environment. Successful candidates must be flexible in scheduling and be available to work a varied schedule based on need. Successful candidates will possess strong interpersonal skills and have a demonstrated track record as a leader and share in our common goal- to deliver the highest level of service here at this airport. Supervisors are leaders, mentors and coaches first, disciplinarians last. PHYSICAL REQUIREMENTS: Able to stand on your feet for extended periods of time Able to lift and/or move items up to 50 lbs. Must be able to climb, bend and kneel Must be able to use your fingers/hands to use a keyboard or tablet Must be comfortable driving a 15 passenger company van and transporting staff and equipment around the airport. QUALIFICATIONS: High School Diploma, GED or equivalent education required Ability to use computer equipment,...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
Essential Functions / Key Responsibilities    Greets, escorts, and checks passengers in for flight in a friendly, prompt, and courteous manner. Lifts and/or loads passenger luggage in/out of vehicles and transports to check-in counter. Enters passenger information into computer system and verifies that baggage meets weight requirements. Prints bag tags and boarding cards for passengers using the ticketing system. Reads and verifies passenger identification and boarding card are correct. Communicates and collects all applicable fees such as additional bag fee and administrative fees to passenger prior to processing transaction in computer system. Provides information about departures, arrivals and terminal facilities. Prepares paperwork to report tips to comply with IRS and Company requirements. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.   Basic Qualifications...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
Monitor, engage, and respond to customer service related inquiries on the airports’ social media feeds including but not limited to four Twitter accounts, four Facebook pages, and one Instagram feed. Alert PAPD to emergencies or unsafe conditions. Provide airport communications support during emergencies and weather events. Perform other associated customer services duties as directed by Airport Manager or designee. At the direction of the Airport Manager or designee, prepare and issue alerts and advisories to notify customers of incidents or events regarding changes to operations, service disruptions, closures, and traffic conditions that may delay their trip to Port Authority airports. Monitor incidents and events and continue to issue updates. Responsibilities may be expanded in the future to include the development of friendly, customer engaging social media posts, and special promotions related to on-airport services. Requirements: College degree in...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
Under the direction of the JFK/ LGA Airports Center Operations Manager, Social Media Monitors engage, and maintain the Port Authority’s social media platforms for JFK/LGA daily. They ensure a social media presence, and that social media activity is properly integrated with the Port Authority’s Airport Operations Center mission and strategic customer service vision. Social Media Monitors work with other JFK/LGA airport stakeholders as well as other Port Authority airport staff, to implement and disseminate the necessary responses and advisories for our traveling public, while also providing a world class customer service experience. JFK/LGA Airports require their social media channels be monitored 24 hours a day, 365 days a year. Social Media Monitors are required to work rotating shifts, including holidays and weekends, and will also be required to respond, if necessary, to declared airport emergencies including weather alerts, without delay, and work flexible hours during...
Jun 22, 2022
Part time
ERMC Aviation LLC Jamaica, NY, United States, 11430
Job Description All candidates must possess a real desire to lead an elite team of customer care professionals within our diverse airport environment. Successful candidates must be flexible in scheduling and be available to work a varied schedule based on need. Successful candidates will possess strong interpersonal skills and have a demonstrated track record as a leader and share in our common goal- to deliver the highest level of service here at this airport. Supervisors are leaders, mentors and coaches first, disciplinarians last. PHYSICAL REQUIREMENTS: Able to stand on your feet for extended periods of time Able to lift and/or move items up to 50 lbs. Must be able to climb, bend and kneel Must be able to use your fingers/hands to use a keyboard or tablet Must be comfortable driving a 15 passenger company van and transporting staff and equipment around the airport. QUALIFICATIONS: High School Diploma, GED or equivalent education required Ability to use computer equipment,...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
Essential Functions / Key Responsibilities  Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as passengers needing wheelchair assistance.  Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.  Direct passengers through Customs, Immigration, and Quarantine.  Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.  Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.  Oversee all customer services issues related to wheelchair bound customers.  Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.  Basic...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
Supervise ACES’s and all activities for which the Contractor is responsible at the Airport, including motivating ACES’s through direct field contact. Ensure the ACES’s are on post, dressed in complete uniform as delineated hereunder, and are fulfilling their duties with enthusiasm and excellence. Oversee duties performed by ACES’s. Review operating logs and reports but not limited to the physical conditions of terminals, frontages and bus stops. Assist the ACES Manager and ACES Assistant Manager in overseeing all activities carried out by the Contractor and assume management responsibilities as directed by the Contractor. Transmit information between ACES’s and the ACES Manager and ACES Assistant Manager.  Maintain personnel and attendance files of ACES’s. Notify Airport Manager of any significant delay due to weather or any unusual or emergency situation. Be responsible for the optimum utilization of ACES’s and other resources on an assigned shift, including...
Jun 22, 2022
Full time
ERMC Aviation LLC New Windsor, NY, United States, 12553
RESPONSIBILITIES: • Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed • Handle customer concerns and questions in a timely and efficient manner • Provide answers to all general inquiries from customers and other airport visitors • Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes • Be a positive, pleasant and engaging representative of the Port Authority of NY/NJ and the Newark Airport community PHYSICAL REQUIREMENTS: • Able to stand on your feet for extended periods of time • Able to lift and/or move items up to 50 lbs. • Must be able to climb, bend and kneel • Must be able to use your fingers/hands to use a keyboard or tablet QUALIFICATIONS: • High School Diploma, GED or equivalent education required • Must be at least 18 years of age • Must be authorized to work in the United States • Customer...
Jun 22, 2022
Full time
ERMC Aviation LLC New Windsor, NY, United States, 12553
Supervise ACES’s and all activities for which the Contractor is responsible at the Airport, including motivating ACES’s through direct field contact. Ensure the ACES’s are on post, dressed in complete uniform as delineated hereunder, and are fulfilling their duties with enthusiasm and excellence. Oversee duties performed by ACES’s. Review operating logs and reports but not limited to the physical conditions of terminals, frontages and bus stops. Assist the ACES Manager and ACES Assistant Manager in overseeing all activities carried out by the Contractor and assume management responsibilities as directed by the Contractor. Transmit information between ACES’s and the ACES Manager and ACES Assistant Manager.  Maintain personnel and attendance files of ACES’s. Notify Airport Manager of any significant delay due to weather or any unusual or emergency situation. Be responsible for the optimum utilization of ACES’s and other resources on an assigned shift, including...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
Essential Functions / Key Responsibilities  Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as passengers needing wheelchair assistance.  Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.  Direct passengers through Customs, Immigration, and Quarantine.  Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.  Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.  Oversee all customer services issues related to wheelchair bound customers.  Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.  Basic...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
  Communicates aircraft fuel and load data between the flight crew and fueling agents. Prioritizes tasks and manages the turnaround of an aircraft from arrival to departure. Respond to any emergencies and non-emergencies to efficiently come to a solution. Ensure timely and efficient movement of resources according to daily time schedules and logistics. Record and maintain logs and reports of dispatch information. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
      Essential Functions / Key Responsibilities   Ensures all employees have their correct information for their daily assignment. Prepare flight paperwork for crew including flight plans, weather reports, passenger lists and airline. Communicates aircraft fuel and load data between the flight crew and fueling agents. Prioritizes tasks and manages the turnaround of an aircraft from arrival to departure. Respond to any emergencies and non-emergencies to efficiently come to a solution. Ensure timely and efficient movement of resources according to daily time schedules and logistics. Record and maintain logs and reports of dispatch information. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
• Data Entry • Office Management to include ordering of supplies, equipment and facility maintenance as well as overall facility appearance • Oversees internal administrative duties such as processing invoices, budgets and expense reports, material creation and copies • Organizes and maintains files and records • Plans and schedules meetings and appointments • Manages projects and conducts basic research • Prepares correspondence and reports • Organizes meetings, keeping agenda, minutes, etc. REQUIREMENTS KNOWLEDGE, SKILLS & ABILITIES Must have at least intermediate skill level with Microsoft Excel and Microsoft Word this will be heavily used in this position. Competency Statement(s) Attendance and Reliability –Ability to maintain regular attendance and report to work on time and at assigned post at the start of the shift. Communication - Ability to communicate in a professional manner with others orally or written and actively attend to, listen and understand...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
The selected candidate will ensure social media presence and activity are properly integrated with the Airport Operations Center’s mission and strategic customer service vision. The selected candidate will work with various airport stakeholders as well as Port Authority staff at other aviation facilities to implement and disseminate the necessary responses and advisories to the traveling public, while ensuring a world class customer service experience.       Responsibilities: Drafts social media content for JFK Airport accounts, including Twitter and Facebook, and schedules campaigns for approval.   Provide weekly lookahead of scheduled messaging campaigns, created locally or by the PA Marketing Department, for review by AOC Manager. Additionally, recommend any changes to pre-defined plan.   Update JFK’s Aviation Customer Correspondence Stylebook and Template Manual to include social media response scripts for appropriate initial engagement with customers in...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
Essential Functions / Key Responsibilities Drives/operates catering equipment and vehicles in a safe manner. Loads and unloads aircraft supplies to and from high lift catering trucks. Uses and works from lift equipment to heights at approximately 40 feet to service aircraft. Audits and replenishes inventory to ensure there is an adequate supply of items needed to service aircraft. Maintains appropriate logs and records in accordance with company procedures. Fuels truck and performs daily safety checks in accordance with safety policies and OSHA regulations. Maintains the interior and exterior cleanliness of the trucks. Ensures catering areas are kept organized and clean at all times. Ships and receives supply orders; restocks inventory daily. May be required to perform other duties of the cabin service agent. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.   Basic...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
Checking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies according to list specifications and cleaning must be highly detailed and specific to ensure all areas are completely free of dirt, debris, marks, fingerprints, etc. Assist Ramp agents when Cabin Cleaning is complete. Performs FOD walks in the ramp area between flights. Marshal aircraft's during arrival and departures. Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights. Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Basic Qualifications Pre-requisites: Must be a local (in-state) resident. Valid In-State Driver’s License. Ability to pass a pre-employment drug...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
Essential Functions / Key Responsibilities Drives/operates lavatory equipment and vehicles in a safe manner.    Agent services the aircraft lavatories by emptying waste.   Handles the disposal of oil from lavatory trucks.   Logs and tracks lavatory paperwork.   Assists with the cleaning of the aircraft as needed. Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.   Basic Qualifications   Pre-requisites: Must be a local (in-state) resident. Valid In-State Driver’s License. Ability to pass a pre-employment drug screen. Ability to pass up to a 10-year background check. Must be at least 18 years of age. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete ramp...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys, and lavatories. Helps prepare the cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys, and lavatories. Checking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies according to list specifications and cleaning must be highly detailed and specific to ensure all areas are completely free of dirt, debris, marks, fingerprints, etc. Assist Ramp agents when Cabin Cleaning is complete. Performs FOD walks in the ramp area between flights. Marshal aircraft's during arrival and departures. Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights. Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags. Performs other related duties as assigned...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
RESPONSIBILITIES: • Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed • Handle customer concerns and questions in a timely and efficient manner • Provide answers to all general inquiries from customers and other airport visitors • Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes • Be a positive, pleasant and engaging representative of the Port Authority of NY/NJ and the Newark Airport community PHYSICAL REQUIREMENTS: • Able to stand on your feet for extended periods of time • Able to lift and/or move items up to 50 lbs. • Must be able to climb, bend and kneel • Must be able to use your fingers/hands to use a keyboard or tablet QUALIFICATIONS: • High School Diploma, GED or equivalent education required • Must be at least 18 years of age • Must be authorized to work in the United States • Customer...
Jun 22, 2022
Full time
ERMC Aviation LLC Jamaica, NY, United States, 11430
Essential Functions / Key Responsibilities Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance. Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems. Direct passengers through Customs, Immigration, and Quarantine. Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software. Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas. Performs other related duties as assigned within the...