Kforce Technology
Getzville, NY, United States
RESPONSIBILITIES: Kforce has a client in Getzville, NY that is seeking a Technical Help Desk Specialist. Summary: The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. This role is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Responsibilities: As a Technical Help Desk Specialist, this role will answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity May install software or perform hardware testing remotely Enter commands and observe system functioning to verify correct operations and detect errors Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities The Technical Help Desk Specialist will read technical manuals, confer with users, or conduct computer diagnostics to...