NEW YORK - Verizon, one of the nation's largest telecommunications companies, says it is raising the minimum wage for new employees to $20 an hour for Customer Service and $20 an hour (when base salary plus target commission are combined) for its Retail and Inside Sales employees. Existing employees on any of these teams who currently receive less than $20 an hour will be raised to this new rate automatically.
The company is also adding premium pay differentials for assistant managers who work on holidays, Sundays and for those who are bilingual. Verizon calls its employees V Teamers.
“Our V Teamers give their best day in and day out to support our customers with all of their needs, which is why we want to make sure we support them as well,” said Krista Bourne, Chief Operating Officer for Verizon Consumer Group. “These changes are the direct result of employee feedback and will help us remain an attractive employer in this competitive environment.”
In addition to the increase in starting wage, in many markets around the country, Verizon is also offering a sign-on bonus for retail specialist and assistant manager positions.
“I’m confident these changes will help us attract and retain the very best talent, and allow us to continue to improve our customer experience,” said Bourne.
The increase in starting wage comes on the heels of an announcement earlier this month of additional enhancements in compensation and incentives for its retail team members. The goal is to ensure alignment to business goals while promoting great customer experiences.
Verizon says it is looking to hire people who:
are early adopters of new technology
are excited about 5G and its potential
are gamers and know why low lag takes you to the next level
are interested in sharing their tech knowledge with others
are team-players who enjoy sharing goals and celebrating successes
are focused on taking care of each and every customer
are committed to driving meaningful change—in their careers, in their community and in the world at large
are motivated by the opportunity to continuously grow, learn and realize new ambitions
are looking to be part of the network of people who move the world forward
Verizon has corporate headquarters in New York City with operations based in Basking Ridge, NJ. The company has nearly 1,500 retail stores and over 118,000 employees.