United Parcel Service

World's largest package delivery firm.

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55 Glenlake Parkway, N.E.
Atlanta, GA 30328
Employees: 481,000
CEO: David Abney
Stock Symbol: UPS

Website: http://www.ups.com

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With its familiar brown trucks, UPS is the world's largest package delivery company and a global leader in supply chain services, offering an extensive range of options for synchronizing the movement of goods, information and funds.

UPS serves more than 220 countries and delivers an average of 20.7 million packages and documents per day.

UPS has 255 jet aircraft and 298 short-term leased or chartered aircraft. The company has a delivery fleet of 123,000 vans, trucks, motorcycles and tractors.

The company operates air hubs around the world including:

- United States: Louisville, KY (Main US Air Hub); Philadelphia, PA; Dallas, TX; Ontario, CA.; Rockford, IL
- Europe: Cologne/Bonn, Germany
- Asia Pacific: Shanghai; Shenzhen; Hong Kong
- Latin America and Caribbean: Miami, FL
- Canada: Hamilton, Ontario

UPS Supply Chain Solutions provides logistics and distribution of freight and supplies for businesses. It has over 500 facilities in more than 125 countries.

The company also operates the UPS Store with 5,100 locations.

UPS has data centers in Mahwah, NJ and Atlanta GA responsible for overseeing IT services and online tracking of packages.

In 2018, UPS reported revenues of $71.8 billion, up from $66.5 billion. U.S. package delivery operations generated $43.59 billion in revenue, International Package delivery had $14.4 billlion revenues, while Supply Chain and Freight reported $13.8 billion in revenue. Total net income for UPS in 2018 was $4.79 billion.

The company reported average revenue per piece of $10.98 in 2018.

The company has 399,000 employees in the U.S. and 82,000 international. UPS has 396,000 hourly employees of which half are part-time.


The company was founded on August 28, 1907 by an enterprising 19-year-old, James E. ("Jim") Casey, who borrowed $100 from a friend and established the American Messenger Company in Seattle. Most deliveries were made by foot or bike.

In 1913, the company acquired its first delivery car, a Model T Ford. It changed its name to Merchants Parcel Delivery. By 1919, the company expanded beyond Seattle to Oakland, CA and then changed its name to United Parcel Service.

UPS would begin air delivery service in 1929 but low volume and the Depression ended the service.

In 1930, UPS extended its reach across the U.S. to the East Coast when it began consolidating the deliveries of several large department stores in New York City and Newark, NJ.

The company resumed air operations in 1953.

In 1992, UPS began electronic tracking of all ground packages. Its website went live in 1994 and offered online tracking in 1996. UPS would go public on the New York Stock Exchange in 1999.

In 2001, UPS acquired Mailboxes Etc. and changed its name to the UPS Store in 2003.

The company acquired the Overnite Corporation in 2005 and rebranded the division as UPS Freight.


UPS offers excellent benefits to employees including:

- Medical
- Dental
- Vision
- Prescription Drug Program
- Life Insurance
- Supplemental Group Universal Life Program
- Business Travel Accident Insurance
- Sickness & Accident Insurance
- Long-Term Disability with Inflation coverage
- Long-Term Care Insurance
- Child/Eldercare Spending Accounts
- Healthcare Spending Accounts
- Cancer Insurance

- Adoption Assistance Program
- Cultural Gift Matching Program
- Dependent Children Scholarship Program
- Education tuition assistance programs for employees and family members
- Employee Assistance Program
- Employee Mortgage Program

- Legal Services Plan
- Paid holidays, paid vacation, leaves of absence
- Personal Lines Insurance purchase program
- Employee discount program
- Technical and management development training
- Work/Life Assistance Program

Employee discounted stock purchase plan
UPS believes that long-term ownership of the company by UPS people is an important contributor to our future success. Sharing in the risks and rewards of ownership promotes the commitment of our people, full-time and part-time, management and non-management, union and union free, which is critical to our ability to enable global commerce. Employees can purchase stock through the Discounted Employee Stock Purchase Program and their 401(k) plan.

401(k) savings plan with 100 percent match of first 3 percent contributed
UPS offers three 401(k) plans for employees: the UPS Savings Advantage, the Teamster-UPS National 401(k) Tax-Deferred Savings Plan, and the UPS/Independent Pilots Association 401(k) Savings Plan.

Defined benefit pension plan
UPS offers pension plans for both management and non-management employees. Pension plans are based on years of service, among other factors.

Competitive salaries
UPS offers highly competitive hourly wages, salaries, and total compensation plans. From its drivers to its IT professionals, UPS employees are among the best paid in the industry.

Managers Incentive Plan (profit sharing)

Updated December 12, 2019